pc health check: computer Help

SUMMARY
You probably reached this article because Device Manager reported an error code, and you are not sure how to resolve it. In this Post, we will help you find your error code and suggest what you might try to correct the error in the next post.

If you are using Windows Vista, or another operating system other than the Windows XP versions listed in the "Applies to" section, please contact Support. For information about how to do this, visit the following Microsoft Web site:
http://support.microsoft.com/contactus

MORE INFORMATION
This section lists the error codes and possible resolutions for the error codes. The error codes are listed in numeric order.

Before you continue, make sure that you have the error code available. You can view the error code in the device Properties dialog box available in Device Manager. You can also resolve many of the errors within Device Manager.

To start troubleshooting, follow these steps:
1. Make sure that Device Manager is open, and that the device that has the problem is selected. You can perform some recommended resolutions through Device Manager.
a. Right-click My Computer, and then click Properties.
b. Select the Hardware tab, and then click Device Manager.
c. Double-click the device type that has the problem. For example, if you have problems with your modem, double-click Modems to see the devices in that category.

A list of devices appears. If a device has problems, the device has a red exclamation point next to it. If a device is unknown (usually because of missing drivers), the device has a yellow question mark next to it.
d. Right-click the device that has the problem, and then click Properties. This opens the device Properties dialog box. You can see the error code in the Device status area of this dialog box.
2. Use the Troubleshooting Wizard, if it is available, to help you diagnose and resolve your problem.
a. On the device Properties dialog box, click the General tab.
b. Click Troubleshoot to start the Troubleshooting Wizard. The wizard asks you some simple questions and provides a solution to your problem based on the answers that you provide. If the Troubleshooting Wizard is not available, go to step 3.
c. Follow the resolution steps provided by the wizard to resolve the problem.
d. Check the Device status area of the device Properties dialog box to see whether the error is resolved. If the error is resolved, you are finished. Otherwise, go to step 3.
3. If the Troubleshooting Wizard did not help you resolve your problem or was not available, locate your error code in this article.

Note If you cannot locate your error code in this article, contact Support. For information about how to do this, visit the following Microsoft Web site:
http://support.microsoft.com/contactus
4. Follow the recommended resolutions for that error code.
• Check the Device status area of the device Properties dialog box to see whether the error is resolved. If the error is resolved, you are finished.

• If the problem still occurs, unfortunately, this article did not resolve your problem. For your next steps, you may want to ask someone for help. Or, you may want to contact Microsoft Support to help you resolve this problem

INTRODUCTION
This article describes several causes and resolutions for a "Stop: 0x0000000A" error message that you receive either during or after the installation of Windows XP. This article is intended for advanced users.

SYMPTOMS
You receive a Stop error message with the following format during or after the installation of Windows XP:
Stop: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL
*** Address x has base at x - filename
In this Stop error message, each parameter is a hexadecimal number that refers to a specific issue:
• Parameter 1 - An address that was referenced incorrectly.
• Parameter 2 - An IRQL that was required to access the memory.
• Parameter 3 - The type of access, where 0 is a read operation and 1 is a write operation.
• Parameter 4 - The address of the instruction that referenced memory in parameter 1.
For example:
STOP 0x0000000A (0xBFD14AAC, 0x000000FF, 0x00000000, 0x8000F67C)
IRQL_NOT_LESS_OR_EQUAL
***Address 8000f67c has base at 80001000 - hal.dll

CAUSE

This Stop error message usually occurs during installation when there was an attempt in kernel mode to touch pageable memory at too high a process internal request level (IRQL). Typically, this error occurs when a driver uses an incorrect memory address. Other possible causes of this error include an incompatible device driver, a general hardware problem, or incompatible software.

RESOLUTION

When this Stop error message occurs, first try to resolve the issue by using the Windows Error Reporting tool that is automatically displayed when any error occurs. The Reporting tool sends an error report to Microsoft, and reports a fix or a workaround back to you immediately. If no fix or workaround is available, or if the fix or workaround reported by the tool does not resolve the error, then follow the methods in the "Advanced Troubleshooting" section.

ADVANCED TROUBLESHOOTING

This section includes two sections for advanced troubleshooting:
• If the error occurs during installation, go to the "Error occurs during the installation of Windows XP" section.
• If the error occurs after Windows XP is already installed, go to the "Error occurs after Windows XP is already installed" section.
You may find it easier to follow the methods if you print this article first.
Error occurs during the installation of Windows XP

If you receive a "Stop: 0x0000000A" error message during the installation of Windows XP, there might be a problem with the hardware components installed on your computer. First, make sure that your hardware is compatible with Windows XP by following the link in the "Make sure that your hardware is compatible" section. If your hardware is compatible, then follow the procedures to troubleshoot your hardware components in the "If your hardware is compatible, look for other hardware issues" section.
Make sure that your hardware is compatible
To verify that your hardware is compatible, make sure that it is listed on the latest Windows XP Hardware Compatibility List (HCL). Visit the following Microsoft Web site to view the list:
http://winqual.microsoft.com/HCL/Default.aspx?m=x (http://winqual.microsoft.com/HCL/Default.aspx?m=x)
If your hardware is not listed on the Windows XP HCL, consider obtaining hardware that is listed on the HCL. If you determine that your hardware is compatible, go to the "If your hardware is compatible, look for other hardware issues" section.

For more information, see the "Check System Compatibility" topic on the Windows XP installation CD or DVD to learn about potential software and hardware incompatibility.

If your hardware is compatible, look for other hardware issues
This section provides seven methods that you can use to troubleshoot and to isolate the issue by examining the hardware for potential problems.

Warning This article contains steps that may involve changing the BIOS or CMOS settings, or that may require you to make physical changes to your computer hardware. Incorrect changes to the BIOS of your computer can cause serious problems. Microsoft cannot guarantee that problems that are caused by changes to the BIOS can be resolved. Change the BIOS settings at your own risk. If you want help with any of these steps, contact the hardware manufacturer. Making hardware or BIOS changes to your computer may invalidate your warranty. If you do not want to make hardware changes to your computer, take your computer to a repair center.
Prerequisite
Make sure that you have the Windows XP installation CD or DVD available. The following methods require you to use the Windows XP installation CD or DVD to start the computer.
Suggested materials
Before you start the troubleshooting steps, you may want to have the following available:
• Support documentation for any added hardware, adapters, or devices
• Contact information for any added hardware, adapter, or device manufacturers

Method 1: Specify the Hardware Abstraction Layer (HAL)

Use this method first to try to resolve the Stop error message.
a. During the installation startup, press F5 when the "Setup is inspecting your computer's hardware configuration" message is displayed.
b. When you are prompted, make sure that you specify the correct computer type and Hardware Abstraction Layer (HAL). For example, if you have a single processor, specify the "Standard PC" HAL.
c. Try to reinstall Windows XP.
• If this resolves the Stop error message and you successfully install Windows XP, you are finished.
• If this does not resolve the Stop error message, go to method 2.

Method 2: Turn off features in CMOS settings

Use this method when method 1 does not resolve the Stop error message.
a. Turn off all the following features in the CMOS settings of your computer. For instructions, see the hardware documentation or contact the manufacturer.
• All caching, including L2, BIOS, internal/external, and writeback caching on disk controllers
• All shadowing
• Plug and Play
• Any BIOS-based virus protection feature

b. Try to reinstall Windows XP.
• If this resolves the Stop error message, go to step c.
• If this does not resolve the Stop error message, go to method 3.

c. Try to isolate which feature is causing the error. To do this, re-enable each of these features one at a time, and then restart your computer after you re-enable each feature.
d. If you identify a problem feature, disable or remove it and contact the manufacturer to try to resolve the issue.

If this does not isolate a problem with a CMOS setting, but this does resolve the Stop error message and you can start your computer normally, it may be that a setting was preventing the installation. If this is the case, turn on the setting after you install Windows XP, you are finished.

Method 3: Check the computer RAM

Use this method when method 2 does not resolve the Stop error message. If you need help performing any of the following steps, see the hardware documentation.
a. Remove any mismatched memory SIMMs (the RAM) so that all the SIMMs operate at the same speed. For example, 60 nanoseconds (ns) or 70 ns.
b. Run a systems test on the memory, and remove any bad SIMMs.
c. Test by using different SIMMs if any are available.
d. Try to reinstall Windows XP.
• If this resolves the Stop error message and you successfully install Windows XP, you are finished.
• If this does not resolve the Stop error message, go to method 4.

Method 4: Remove any adapters and disconnect any hardware devices

Use this method when method 3 does not resolve the Stop error message.
a. Remove all adapters and disconnect all hardware devices that are not required to start the computer or to install Windows. This includes the following adapters and devices:
• SCSI devices
• IDE devices
• Network adapter
• Internal modem
• Sound card
• Extra hard disks (you have to have at least one to complete the installation)
• CD drive or DVD drive (if you are installing from the local hard disk)

b. Try to reinstall Windows XP.
• If this resolves the Stop error message, continue to step c.
• If this does not resolve the Stop error message, go to method 5.

c. Try to isolate which adapter or hardware device is causing the error. After you reinstall Windows XP, reconnect each adapter or hardware device one at a time. Restart your computer after you reconnect each.
d. If this isolates a problem with hardware, disconnect the adapter or device and contact the vendor to try to resolve the issue.

If this does not isolate a problem with hardware, but this does resolve the Stop error message and you can start your computer normally, it may be that some hardware was preventing the installation. If this is the case, reconnect the hardware after you install Windows XP, and then you are finished.

For more details about this use and get computer help easily and quick

How to fix network printer driver problem

The driver will still be loaded by the spooler after removing a printer from
the registry. One needs to stop (I assume you are here since the spooler
is not currently running) the spooler and restart after any registry change.
the print driver registry key for 32bit machines is located under.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
NT x86\Drivers\Version-3\PRINTDRIVERNAME

If the print driver uses a custom print processor it's sitting under this
location. You would need to look in the inf file that came with the printer
to know if it uses a custom print processor. Winprint is the print
processor that most inbox drivers use. Don't remove this entry. One
normally does not need to touch this key, just the driver.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
NT x86\Print Processors

Adjusting the refresh rate setting may be necessary to resolve screen flicker and other unstable display issues on monitors and other output devices like projectors.

Here’s How:

1. Navigate to the Control Panel in Microsoft Windows by left-clicking on Start, followed by Settings and then choosing Control Panel.
2. In the Control Panel window, open Display.

Note: Depending on how your operating system is setup, you may not see the Display icon. To correct this, click on the link on the left-hand side of the Control Panel window that says Switch to Classic View.

3. In the Display Properties window, click on the Settings tab.
4. Toward the bottom of this window, click on the Advanced button.
5. In the resulting window, which may or may not be titled Plug and Play Monitor…, click on the Monitor tab.
6. Locate the Screen refresh rate drop down box in the middle of the window. Under most circumstances, the best choice is the highest rate available. Depending on your issue though, the rate may need to be lowered.

Note: It is always recommended to keep the Hide modes that this monitor cannot display checkbox checked. Choosing refresh rates outside this range could damage hardware.

7. Click the OK or Apply button to confirm the changes. If prompted, follow any additional on screen directions.

Nowadays, computer support industry is booming like anything. As the statistic of computer enthusiasts is rising sharply, so is shooting up the demand in the industry for quality, economical computer support services.

A multitude of companies are dealing in computer support services and meeting the demands of high proliferation of computer enthusiasts. Besides computer repair, companies are also offering essential computer support that is needed by all computerized organizations, be them of any size or scale or at any location on the world map.

With Internet being a booming place for all tech savvies, these companies also strive to have a strong online presence. These resources generally offer a comprehensive array of computer support services for highly competitive rates. The existing cut throat competition in the industry has been further pushing the rates to be more competitive and services more specialized and proficient in nature than ever before.

Big computer makers like Apple, Microsoft, Dell, HP, IBM also run computer support services for their own manufactured models in more than one ways. These brands have their corresponding support centers across the international map. Their websites provide information on these support centers, user-friendly online help, FAQs, tips and tutorials. But, these support services are often highly expensive and cannot be afforded by general computer users.

On the other hand, general computer support providers offer extensive computer Help, including everything from computer set up/installation to troubleshooting, backup and recovery, battery related problems, brand components, performance and maintenance of computer and its connected devices.

Online computer support resources have highly trained technicians and computer engineers, who can resolve almost any PC related problems and hence extend satisfactory PC support to you. The spectrum of computer support services also includes online computer repair and maintenance.

These online vendors offer authentic support services to their customers. You can always check their websites and download these support utilities after registration. Furthermore, these resources offer high quality, affordable computer repair and home PC support.

You can also ask your online technical support technicians about tips and tweaks to make most of your computer.

If your system gives the following Error massage “Your XP/2000 system displays the following error message: Stop error c0000218. Windows could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SOFTWARE” That means that the Software Registry Hive is corrupted. And you want to repair your and resolve these error follow the instruction given below It provided Computer Help to repair your computer.

.

1. Boot your system with the Windows XP/2000 Install CD, let the system start the Setup. Once in the Setup, choose to run the Recovery Console. Now type the following commands pressing Enter after each line.

md tmp
copy C:\windows\system32\config\software C:\windows\tmp\software.bak
delete C:\windows\system32\config\software
copy C:\windows\repair\software C:\windows\system32\config\software

Try to boot the system.

1.1 Zip the corrupted registry file .bak

2. If you don't have an XP/2000 CD with the Recovery Console on it, you can try removing your hard drive and connecting it your friend's system or installing another Windows system in a different directory. Then you can access the \Windows\System32\Config folder. Copy the files System, Security, Sam, Software and Default to a safe location. Then go to the \Windows\Repair folder. Those five files are your orginal registry files created when XP/2000 was first installed. Copy the file (with the name as the corrupted one) from the \Repair folder and paste it into the \Config folder.

Try to boot your system.

2.1 Zip the corrupted registry file.

3. Upload this file to us. Please wait until the 'The uploaded file has been successfully accepted by Willing Software' note appears.

New York, 24 July, 2008: Personal Offshoring, which is driving the next wave of India’s outsourcing success story, got a huge boost today when iYogi - a remote technical support provider from India - raised $ 9.5 million in Series B financing from SAP Ventures, a division of SAP AG, Canaan Partners and SVB India Capital Partners, a venture fund affiliate of Silicon Valley Bank.

iYogi (www.iyogi.net) delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows operating system, software applications, peripherals and multifunctional devices.

Personal Offshoring has created new investment opportunities in India with incredible growth potential,” said Doug Higgins, partner at SAP Ventures. “It is very exciting to see companies like iYogi challenging the traditional enterprise-focused offshore-service delivery model by creating a consumer-focused, direct-to-customer personal offshore model. iYogi is one of the fastest-growing companies in this market segment, and we look forward to working with them to create India’s next success story.”

“Our focus on the customer experience has helped us achieve a 93 percent satisfaction rate across more than 50,000 customers,” said Uday Challu, CEO of iYogi. “We are delighted to have the support of three terrific investors as we increase our market share and continue to provide the best technical support experience possible for our customers.”
iYogi will use the funds to fuel its expansion into 12 new regions, including the United States, the United Kingdom and Canada, and to increase its delivery of new services including PC recovery, anti-virus/spyware, data back-up and PC optimization.

“As consumer technologies grow in sophistication, consumers will be seeking the kind of home IT support services – including remote services offered by companies such as iYogi – to help them solve their most complex problems,” said Kurt Scherf, vice president and principal analyst, Parks Associates. “In primary research, we found more than one-third of consumers are willing to pay for competent and professional remote support services, and 60% express a strong interest in software solutions – what we refer to as ‘PC Dashboards’ – that automate many basic PC performance enhancement and troubleshooting features, solving many PC-related problems before they even are noticed by end-users.”


iYogi had previously raised $3.1 million in Series A financing from Canaan Partners and SVB in April of last year. “iYogi is one of the most promising investments for Canaan Partners,” said Alok Mittal, managing director of India at Canaan Partners. “Third-party, vendor-independent technical support is an exciting new service category, witnessing explosive growth. Customers are looking beyond the traditional vendor-provided support to remote channels for better problem resolution, faster service, and greater overall satisfaction. iYogi has created an incredible value proposition and price offering for its customers that is hard to beat.”
”Several next generation outsourcing companies from India are delivering a range of personal offshoring services for individuals and small businesses in the U.S. including online tutoring, tax preparation, remote executive assistance and research services,” said Suresh Shanmugham, managing director of SVB India Capital Partners, a venture fund affiliate of Silicon Valley Bank. “iYogi has leveraged the technical skills available in India along with process expertise to scale as a global technical support provider for millions faced with increasingly complex technology”.


About SAP Ventures

SAP Ventures invests in innovative and disruptive software and services companies globally. We pursue opportunities across all stages for outstanding financial return. Our goal is to bring substantial benefit to all parties by facilitating interaction between portfolio companies and SAP and its ecosystem of customers and partners. SAP Ventures has a successful track record of building industry-leading companies by partnering with outstanding entrepreneurs and top-tier venture capital firms since 1996. For more information, visit www.sapventures.com.

About Canaan Partners

Canaan Partners is a global venture capital firm specializing in early-stage information technology and life sciences companies. Founded in 1987, Canaan Partners has $2.4 billion capital under management and has invested in more than 240 companies, completed 63 mergers and acquisitions, and brought over 50 companies public. The firm catalyzes the development of innovative mobile, Internet, CleanTech, networking, semiconductor, enterprise software and services, biotechnology and medical technologies to build next-generation market leaders. Canaan was an early investor in Acme Packet (APKT), Aperto Networks,
BharatMatrimony.com, Blurb, DoubleClick (DCLK), ID Analytics, Match.com and SuccessFactors, along with dozens of other market-leading companies. Canaan is headquartered in Menlo Park, California and also has offices in Connecticut, India and Israel. For more information visit: www.canaan.com.
SVB India Capital Partners Fund and Silicon Valley Bank
SVB India Capital Partners Fund is a $54 million equity fund that is focused on Indian companies and co-invests across industries and stages with top-tier venture capital firms. Silicon Valley Bank is the premier commercial bank for emerging, growth and mature companies in the technology, life science, private equity and premium wine industries. Founded in 1983 and headquartered in Santa Clara, Calif., the company serves clients around the world through 27 U.S. offices and five international operations. Silicon Valley Bank is a member of global financial services firm SVB Financial Group, with SVB Analytics, SVB Capital, SVB Global and SVB Private Client Services. More information on the company can be found at www.svb.com.
About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support for $119.99 per year, iYogi now boasts more than 50,000 customers. The company employs 450 professionals servicing customers in the U.S., U.K., Canada fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

# # #
SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries. All other product and service names mentioned are the trademarks of their respective companies.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

The information contained herein is subject to change without notice. iYogi shall not be liable for technical or editorial errors or omissions contained herein.

SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.

All other product and service names mentioned are the trademarks of their respective companies.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

Press Contact Information

Vishal Dhar
awadhesh.singh@iyogi.net
1-212-229-0901
Company Name: iYogi Technical Services Pvt Ltd Address: iYogi Inc. 12 Desbrosses Street 3rd Floor New York, NY 10013 Toll Free no: 1-800-237-3901 Work Number: 1-212-229-0901 F ax Number: 1-888-867-2715 Mail Id: awadhesh.singh@iyogi.net